1. General provisions

1.1. This agreement is a public offer (hereinafter referred to as the “Agreement”) in accordance with Articles 633, 641, and 642 of the Civil Code of Ukraine and the Law of Ukraine “On Protection of Consumer Rights.”

1.2. Acceptance of this offer means full and unconditional acceptance by the Buyer of the terms of this Agreement.

1.3. The Agreement is concluded between the Seller – the online store Tillo Cosmetics, and any individual or legal entity that places an order and pays for goods through the website tillocosmetics.com (hereinafter referred to as the “Buyer”).

2. Subject of the Agreement

2.1. The Seller undertakes to transfer the goods (cosmetic products) to the Buyer, and the Buyer undertakes to accept and pay for them under the terms of this Agreement.

2.2. The name, assortment, quantity, and price of the goods are determined on the Seller's website when placing an order.

3. Ordering

3.1. Orders are placed by the Buyer via the website or other available communication channels (messengers, telephone).

3.2. Orders are considered accepted after confirmation by the Seller.

3.3. The Seller has the right to refuse to fulfill an order if the goods are out of stock.

4. Price and payment procedure

4.1. Prices for goods are indicated on the Seller's website in hryvnia.

4.2. Payment is made in the following ways:

  • prepayment of UAH 200 (included in the cost of the order), the rest – upon receipt at the Nova Poshta branch;
  • full payment to the details (bank transfer). 4.3. Details and instructions for payment are sent to the Buyer after placing the order.

5. Delivery of goods

5.1. Delivery is carried out throughout Ukraine by the carrier “Nova Poshta”.

5.2. The cost and terms of delivery are determined in accordance with the carrier's tariffs.

5.3. Shipment is carried out after confirmation of the order and receipt of prepayment.

5.4. The risk of accidental loss or damage to the goods passes to the Buyer from the moment of receipt from the carrier.

6. Exchange and return

6.1. In accordance with Resolution No. 172 of the Cabinet of Ministers of Ukraine dated March 19, 1994, cosmetic goods of proper quality are not subject to return or exchange.

6.2. Exchange or return is possible in the following cases:

  • manufacturing defect or damage to the goods;
  • receipt of goods other than those ordered;
  • discovery of a defect due to the manufacturer's fault. 6.3. To return the goods, the Buyer must notify the Seller within 14 days, provide a photo/video of the defect, and return the goods in their original condition (unused, with packaging and seals). 6.4. If the defect is confirmed, the Seller shall replace the goods free of charge or refund the money within 3-5 business days.

7. Rights and obligations of the parties

7.1. The Seller is obliged to:

  • provide accurate information about the goods;
  • ensure that the goods are shipped within the specified time frame;
  • guarantee the quality of the goods in accordance with standards and internal control. 7.2. The Buyer is obliged to:
  • pay for and receive the order in a timely manner;
  • check the goods upon receipt from the carrier;
  • comply with the rules for storage and use of the products.

8. Liability of the parties

8.1. The parties are liable in accordance with the current legislation of Ukraine.

8.2. The seller is not responsible for the actions of the carrier or the misuse of the goods.

9. Force majeure

9.1. The parties are exempt from liability in the event of force majeure circumstances that make it impossible to fulfill their obligations.

10. Final provisions

10.1. This Agreement shall enter into force upon acceptance by the Buyer and shall remain in force until the parties have fulfilled their obligations in full.

10.2. All disputes shall be resolved through negotiations, and if no agreement is reached, through the courts in accordance with the legislation of Ukraine.

10.3. The publication of this text on the website is an official public offer by the Seller.

11. Contacts

+380 (98) 758 33 48